Shipping & Returns
Last updated: 3 November 2026
Currently open for browsing. Online orders, payments, customer registrations and new seller applications are not open yet. The purchase and delivery provisions below apply when ordering becomes available; browsing does not place an order or reserve an item.
Delivery within South Africa
Domestic shipping: R100 per order. Once ordering opens, we will process available, paid orders within two business days. We will send a dispatch confirmation and tracking information when the order is handed to the courier.
After dispatch, estimated transit is two business days to metropolitan areas and three or more business days to regional areas. Business days exclude weekends and South African public holidays. These are estimates, not a guaranteed arrival date; remote destinations or unexpected disruptions may take longer. Contact us if your parcel is delayed.
We will pack items suitably for delivery. The available delivery service and destination eligibility will be confirmed before purchase. Please supply an accurate address and contact details. Any proposed extra charge or revised arrangement must be explained and agreed, not added without your consent.
International delivery
International shipping: R500 per order. Estimated delivery is 7–14 business days after dispatch, with tracking, subject to destination availability and customs clearance. We will confirm that we can serve your destination before accepting the order.
Import duties, destination taxes and customs clearance charges are not included in the R500 shipping rate and may be payable by the recipient to the relevant authority or carrier. Check your destination’s requirements before ordering. We will explain any charge collected by us before you commit. Mandatory consumer rights remain unaffected.
Delays, loss or damage
We remain your point of contact for a missing, delayed, damaged or incorrect delivery. Please report a concern as soon as reasonably possible, with the order reference and photographs if available. Prompt notice helps us investigate; it does not impose a shorter statutory claim period.
Where the CPA applies, goods remain at our risk until delivery is accepted by you or your nominated recipient, subject to any lawful agreement. Where ECTA applies and no other period was agreed, orders must be executed within 30 days. If the applicable delivery period is missed, you may cancel on seven days’ written notice. If stock is unavailable, we will notify you promptly and refund payments due within 30 days of that notice, without limiting other legal remedies.
Returns and refunds
Eligible online orders may be cancelled within seven days after receipt under ECTA; only the direct return cost may be charged, and payment must be refunded within 30 days of cancellation. Applicable statutory exceptions will be explained before purchase.
Where the CPA applies, goods that fail its quality standards can be returned within six months after delivery, at our risk and expense, for your choice of repair, replacement or refund, subject to the Act. These rights also apply to selected pre-owned items; consignment status does not create a blanket “no refunds” rule.
For the full process, discretionary exchanges, return costs and evidence to include, read Returns & exchanges. Contact us before dispatch so we can arrange an appropriate return method. A return reference helps us track the item but is not a condition for exercising a statutory right.
Contact and return arrangements
CLOSET COLLECTION (PTY) LTD
Registration number: 2026/825377/07
22 Kelvin Road, Dreyersdal, Cape Town, Western Cape, 7945, South Africa
Email: closetcollectioncpt@gmail.com
Please do not send stock, returns or consignment items to the company address without arranging delivery with us. See also our Terms & Conditions and Privacy Policy.